Shipping policy

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Unfortunately, after an order is placed, the shipping address cannot be changed. If you've entered an incorrect address, please contact us info@firme.us and we will do our best to see if it can be adjusted. 

MY ORDER WAS MARKED AS DELIVERED, BUT HAS NOT BEEN RECEIVED.

Firmé Atelier insures each purchase during the time it is in transit until it is marked as delivered. Once marked as delivered, responsibility for your purchased goods passes to you.

Orders successfully marked as delivered may not be refunded.

Please contact us within 3 business days of indicated delivery so that we may review the appropriate solution.